Non receipt of advance payment from makemytrip stated as the reason

Ahana Kumra

A recent incident in which actress Ahana Kumra of ‘Lipstick under my Burkha’ fame was held hostage by a cab driver has posed a big question mark on the safety and efficiency of online booking services yet another time.

The actress had reportedly booked the cab through MakeMyTrip for a trip from Shimla to Amritsar. In the middle of the trip, the cab driver halted the car near Chandigarh and refused to take the vehicle ahead saying he  hadn’t received the payment.

Despite her attempts to reassure him that she had already made the payment to MakeMyTrip, the driver refused to budge. She then reached out to MakeMyTrip, but didn’t get a reassuring reply following which she took to Twitter to share her harrowing experience.

She narrated her ordeal through a series of tweets.

“I urge urge everyone to boycott @makemytrip . For a girl to be travelling through this company by cab or any other mode of transportation is extremely unsafe. The driver is a liar and not someone you can trust. All I want to do is reach my destination safely. Please help!!!!,” she said in a tweeet.

“Now I’m being held ransom in the middle of the road out of nowhere @makemytrip for the payment that’s not been received by the cab service. Please do not make this worst for me!! It’s not safe!!!!

“Saurabh Khurana finally calls me after a hundred calls to the customer care service on @makemytrip . He’s apparently someone from the management team and has no designation. #Sorry is not a word to be used in this business sir. You cannot risk someones safety and say sorry.”

“If it was Bom or Del I would’ve definitely cancelled this cab but because it’s Shimla and transportation isn’t easy to find I have not been able to cancel this ride. @makemytrip you’re a utter disappointment. No one should use this service for the sheer fact they have no regards.”

When MakeMyTrip finally answered her, apologising for the inconvenience caused, she tweeted in reply. “You don’t regret anything @makemytrip You’re a bunch of liars and don’t care about the safety and security of your passengers.”

“Sorry but who is going to be responsible for my safety and I wanted to reach in broad daylight and not at night. Please understand @makemytrip that this is not the safest belt for a woman to be travelling at night with an unknown driver. #EpicFail”

Incidents like this are not uncommon in India. Yet we hardly see any effort by these companies to make sure they don’t recur. They are conveniently brushed off with a superficial apology.

It’s high-time online booking services and cab services took women’s safety concerns seriously and made sure they deliver what they guarantee and charge for.


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